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East & West Coast bases

All prices are F.O.B. City of Industry, California or Atlanta, Georgia.

Office Hours:
Monday-Friday 9AM-6PM PST

Email: support@enviroflexpack.com
Phone: +1 323-642-7610

More questions?

Visit our Return & Refund Policies and About Us page to find out more of what we do at EFP!

Frequently asked questions

  1. All prices are F.O.B. Brea, California or Atlanta, Georgia. We will ship our order directly from the nearest available location to your delivery address. This approach will expedite the shipping process and minimize transit times.
  2. Please allow 2-3 business days for orders to be prepared before shipping.  Please plan ahead to make sure your deadlines are met and your products arrive on time.
  3. All orders will receive an email confirmation with tracking information for the shipment.
  1. Free Shipping offer valid for continental US only.  Hawaii, Alaska, Puerto Rico and other US territories are not included. 
  2. Free Shipping offer also excludes accessories, equipment, and custom printed orders.
  3. To qualify for our Free Shipping promotion, your STOCK order of eligible products must total $350.00 or more prior to sales tax and exclude shipping and handling. 
  4. All orders qualified for free shipping will be shipped via standard ground method.
  5. Free shipping cannot be combined with any other offers or promotions unless stated otherwise.
  1. All shipments will be carefully inspected prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
  2. No returns after 30 days from the date of purchase.
  3. All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for return merchandise instructions.
  4. Please allow up to 2 weeks to process all exchange merchandise by Enviro Flex Pack.
  1. All returns and exchanges must follow the RMA procedures or will not be accepted. 
  2. Any returns that do not follow RMA procedures is subject to a $25 per case handling fee. 
  3. Please contact our office to request a Return Merchandise Authorization (RMA) number.
  4. Returned items must be received within 10 business days of an RMA number being originally issued.
  5. A copy of the original packing list must be included with the return package.
  6. The RMA number must be clearly marked on the outside of the package.
  7. Any returned products without an RMA number on the outside of the package, or if the RMA number is over 10 business days from the date it was originally assigned, then EFP has the right to refuse the shipments.
  8. Enviro Flex Pack encourages customers to use an insured shipping method that can be tracked. We are not responsible for packages lost in the mail or damaged in transition.
  1. Enviro Flex Pack will charge a 20% restocking fee on all returns or exchanges unless products are defective or EFP shipping errors. 
  2. Shipping charges are non-refundable unless products are defective or EFP shipping errors.
  1. Customized merchandise and items sold at special discounted pricing cannot be returned or exchanged unless the products are defective or misprinted.
  2. Products installed with Tin Tie application, hang hole application, and/or Label application are included as customized merchandise and may not be returned.

All defective items under the warranty will be replaced with the same styles/size/color only. If the item is discontinued, a similar item selected by Enviro Flex Pack will be sent.

Non-resale items shipped within California, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Massachusetts, Maine, Michigan, Minnesota, North Carolina, Nevada, South Carolina, Tennessee, Washington and Wisconsin are subject for sales tax. 

Enviro Flex Pack is required by law to collect tax exemption permits (i.e food and/or reseller) at the point of sale to qualify for any tax exemption which is mandated by the Board of Equalization. 

Below are tax exempt forms for you to fill out accordingly.  Please note If a transaction is processed without verifying tax exemption status, all refunds will be provided after the transaction is settled.

Uniform Sales & Use Tax Resale Certificate - Multi-jurisdiction

Massachusetts Sales Tax Resale Certificate

Indiana Sales Tax Resale Certificate