Refund policy

 

RETURN & EXCHANGE POLICY:

  1. All items returned for exchange must be in original package, free of markings, and in a clean, resalable condition. Enviro Flex Pack will not accept items that have been used, abused, mishandled, worn, or have any missing parts.

  2. Enviro Flex Pack will charge a 10% restocking fee on all returns or exchanges unless products are defective or EFP shipping errors.  

  3. No returns after 30 days from the date of purchase.

  4. Shipping charges are non-refundable unless products are defective or EFP shipping errors. 

  5. Customized merchandise and items sold at special discounted pricing cannot be returned or exchanged unless the products are defective or misprinted.

  6. Products installed with Tin Tie application, hang hole application, and/or Label application are included as customized merchandise and may not be returned.

  7. For large quantity orders please contact us for further instructions on returning. 

  8. The customer is responsible for all freight charges (to and from) for the returned items, including shipping costs under the Free Shipping Promo unless products are defective or EFP shipping errors.

  9. Return freight charges from refused and/or undeliverable shipments will be deducted from the total credit amount.

  10. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.

  11. Please be aware that replacements are subject to availability.

  12. All returns and exchanges must follow the RMA procedures or will not be accepted.  Any returns that do not follow RMA procedures is subject to a $25 per case handling fee.  Please see RMA Procedures below for return merchandise instructions.

  13. Refunds are processed within 2 business days of receiving your item. Once we process your refund, it may take up to 7 business days for your refund to be reflected in your bank or credit card account.

  14. All sales are final. No returns or exchanges. Please review carefully to ensure that you order products that work for you.

  15. Complete orders not picked up within 1 month after being completed will be invoiced and charged in full. If the order is still not picked up within 1 month after invoicing then products will be disposed.

 

WARRANTY:

  • Any merchandise that is defective due to mistreatment, neglect, improper use, or physical damage will not be covered under the warranty.

  • All defective items under the warranty will be replaced with the same styles/size/color only. If the item is discontinued, a similar item selected by Enviro Flex Pack will be sent.

  • Warranty does not apply to clearance or discontinued items.

  • If the customer needs replacement items immediately, they must pay for the replacement order in full. Credit for the original order will be issued once the return shipment is received.

  • All items returned must have an RMA number issued by Enviro Flex Pack prior to being returned. See RMA Procedures below for return merchandise instructions.

  • Please allow up to 2 weeks to process all exchange merchandise by Enviro Flex Pack. 

 

RMA PROCEDURES:

  1. Please contact our office to request a Return Merchandise Authorization (RMA) number.

  2. Returned items must be received within 10 business days of an RMA number being originally issued.

  3. A copy of the original packing list must be included with the return package.

  4. The RMA number must be clearly marked on the outside of the package.

  5. Any returned products without an RMA number on the outside of the package, or if the RMA number is over 10 business days from the date it was originally assigned, then EFP has the right to refuse the shipments.

  6. Enviro Flex Pack encourages customers to use an insured shipping method that can be tracked. We are not responsible for packages lost in the mail or damaged in transition.